News and Sport · July 10, 2021 0

Ways to Handle Difficult Customers

Although “the customer is always right,” they may not always be easy to deal with. Learning how to deal with difficult customers is an important step for any business owner, especially those who work in the customer service industry. Even businesses with the best products and services are bound to have occasional run-ins with angry customers.

To build a positive reputation with consumers, it is important to have properly trained staff who can handle difficult people and resolve customer complaints. Kim Angeli, CEO of Grateful Box, said the first strategy in turning unhappy customers from grumpy to grateful is to thank them for sharing their bad experience with you.

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“Our natural response is to get defensive and get into a negative mindset with a disgruntled client,” Angeli told Business News Daily. “Once you flip the switch and start with ‘thank you,’ the response is out of the ordinary for them. This works in every business, and once the strategy is taught to the customer service teams, sales divisions, and leadership, the impact is amazing.”

However, handling an angry customer doesn’t stop there. Here are several other techniques and strategies that your team can learn to enhance the quality of customer service when dealing with complaints.